IMPORTANT DELIVERY UPDATE
Due to a clash in staff holidays this week, all orders placed from Tuesday, 21st June 2022 until Monday, 27th June 2022 will be dispatched on Tuesday, 28th June 2022. This applies to click and collect orders too.
Delivery is currently only available to customers residing in the United Kingdom.
Our dedicated service provider is Royal Mail for more than 95% of our products. For those items which are too large (yes, RAW Challenge Cone we're looking at you 😒) to be sent via this method we use a reputable courier service.
All orders are sent 1st Class as standard.
For orders totalling £99.99 and below, the delivery charge is £4.20.
For orders totalling £100.00 or more, the delivery charge is £0.00 or in other words FREEEE (yes, with four e's because it's so fricking awesome!)
- Orders placed before 16:00 on a working day (Monday to Friday) are sent on the same day.
- Orders placed after 16:00 on a working day (Monday to Friday) are sent the following working day.
- Orders placed between 16:00 on a Friday and 23:59 on a Sunday will be sent the following Monday.
Royal Mail's 1st Class service is usually a next day service but they advertise it as up to 2 working days. If you have not received your item after 3 working days, please get in touch using our email firstname.lastname@example.org putting I NEED A DAMN SMOKE as the subject. This will alert us to your emergency without haste.
IMPORTANT UPDATE ON DISPATCH TIMES
We always aim to dispatch packages of any size same day provided that your order is placed before 1600. Occasionally, due to unforeseen stock or staff shortages this isn’t always possible. If your order isn’t dispatched the same day as it was placed, it will likely be sent the next working day. We will always attempt to make contact to inform you of any delays to your shipment.